Politique d’expédition

Shipping & Delivery Policy

Thank you for shopping Porter’s 20th Birthday Merchandise Collection!

Our collection features exclusive Porter-branded promotional products, many of which are available in limited quantities.

This policy outlines our shipping methods, delivery expectations, costs, and order fulfillment procedures.

1. Order Processing

Orders are processed as soon as reasonably possible following successful payment confirmation, subject to product availability.

Processing times may vary depending on order volume, product availability, weekends, and statutory holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please note that order processing times are separate from estimated shipping and delivery times.

2. Shipping Destinations

We currently offer shipping within Canada and the United States.

Available shipping options may vary depending on the delivery destination, product dimensions, weight, and carrier availability.

We reserve the right to restrict shipping to certain destinations where delivery services are unavailable or subject to limitations.

If we are unable to fulfill an order due to shipping restrictions, we will notify the customer and issue a refund for the affected order.

3. Shipping Methods & Delivery Times

Available shipping methods, applicable charges, and estimated delivery times are displayed at checkout.

Delivery estimates begin once an order has been shipped and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary due to circumstances including:

  • Carrier operations and service disruptions.

  • Weather conditions or unforeseen events.

  • Customs clearance for international shipments.

  • Statutory holidays and peak shipping periods.

  • Incorrect or incomplete shipping information.

Porter will make reasonable efforts to assist customers with delivery-related concerns.

Nothing in this section limits any cancellation, refund, or delivery rights provided under applicable consumer protection laws.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the delivery destination, package weight and dimensions, and selected shipping method.

Any applicable shipping promotions or complimentary shipping offers will be clearly identified at checkout.

Original shipping charges are non-refundable for standard returns, except where the merchandise is damaged, defective, incorrect, or where otherwise required by applicable law.

For additional information, please refer to our Returns & Refunds Policy.

5. Taxes, Customs & Import Duties

Canadian Orders

Applicable sales taxes, including GST, HST, PST, or QST, will be calculated and displayed at checkout as required.

United States Orders

Orders shipped to the United States may be subject to applicable import duties, taxes, customs clearance charges, or carrier processing fees.

Where these charges are collected at checkout, they will be included in the order total.

Where import duties or related charges are not collected at checkout, customers may be responsible for paying these charges before or upon delivery, as disclosed during checkout.

Customs clearance procedures may affect estimated delivery times.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email containing the tracking number and carrier information, where available.

Tracking information may take some time to become active after the shipping confirmation is issued.

Customers are encouraged to monitor their shipments using the tracking information provided.

For tracking assistance, please contact porter.merch@flyporter.com with your order number.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at porter.merch@flyporter.com.

We will make reasonable efforts to accommodate address corrections before an order is shipped.

Once an order has been dispatched, address changes may not be possible.

Additional shipping charges resulting from incorrect or incomplete addresses provided by the customer may apply, subject to applicable law.

8. Lost, Damaged, or Delayed Shipments

If your order arrives damaged, is significantly delayed, or appears to be lost in transit, please contact our customer service team at porter.merch@flyporter.com.

Please include:

  • Your order number.

  • The shipping carrier and tracking number, if available.

  • A brief description of the issue.

  • Photographs of damaged merchandise or packaging, where applicable.

We will review the circumstances and coordinate with the shipping carrier as necessary.

Where merchandise is confirmed to be lost, damaged, or defective, an appropriate resolution, including replacement or refund, will be provided in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

9. Porter Team Member Pickup

Complimentary pickup at designated Porter locations is available exclusively to eligible Porter team members.

A valid Porter employee ID must be presented at the time of pickup to verify eligibility.

Available pickup locations and instructions will be provided during checkout or in the order confirmation.

Customers selecting this option will receive a notification when their order is ready for pickup.

Please wait until you receive the pickup confirmation before visiting the designated location.

Complimentary employee pickup is not available to customers who do not meet the eligibility requirements.

10. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at porter.merch@flyporter.com.

We will make reasonable efforts to accommodate requests before an order has been processed or shipped.

Once an order has been dispatched, modifications or cancellations may no longer be possible, except where required by applicable law.

Approved refunds for cancelled orders will be issued to the original payment method in accordance with our Returns & Refunds Policy.

11. Product Availability

All merchandise is available while supplies last.

Adding a product to your shopping cart does not guarantee its availability.

If a product becomes unavailable before your order is fulfilled, Porter will refund the amount paid for the unavailable item, including applicable taxes and any associated shipping charges required to be refunded by law.

Refunds will be issued to the original payment method.

12. Customer Service

For questions regarding shipping, delivery, order tracking, or order fulfillment, please contact:

Porter Merch Customer Service

Email: porter.merch@flyporter.com

Please include your order number when contacting us regarding an existing purchase.

13. Policy Updates & Consumer Rights

Porter reserves the right to update or modify this Shipping & Delivery Policy as necessary.

Any changes will be published on our website. The policy in effect at the time of purchase will apply to the corresponding order, subject to applicable law.

Nothing in this policy excludes, restricts, or limits any mandatory consumer rights or remedies available under applicable consumer protection laws.