Refund policy

Returns & Refund Policy

Thank you for shopping Porter’s 20th Birthday Merchandise Collection!

Our collection features exclusive Porter-branded promotional products, many of which are available in limited quantities and one-size options.

1. Returns & Refunds

We accept eligible returns within 21 calendar days of the purchase date, with the purchase date counted as Day 1.

To qualify for a return, merchandise must meet the following conditions:

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, labels, and accessories, where applicable.

  • Be accompanied by valid proof of purchase or an order confirmation.

  • Be returned within the specified 21-day return period.

To request a return, please contact our customer service team at porter.merch@flyporter.com and provide your order number, the item you wish to return, and the reason for your request.

Returns must be authorized before merchandise is sent back. Unauthorized returns may not be accepted.

After the 21-day return period, merchandise is not eligible for a return, refund, or exchange, except where required by applicable law.

2. Damaged, Defective, or Incorrect Items

We take care to ensure that all orders are fulfilled accurately and merchandise is delivered in good condition.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us assess your request, we may ask for:

  • Your order number or proof of purchase.

  • A description of the issue.

  • Photographs of the item and its packaging, where applicable.

Following our assessment, an appropriate resolution, including a replacement or refund, will be provided in accordance with applicable consumer protection laws.

Where Porter is responsible for an incorrect or defective item, applicable return shipping costs will be covered by Porter.

3. Exchanges

Due to the limited quantities and one-size nature of many products in our collection, exchanges are subject to product availability and cannot be guaranteed.

If an exchange is unavailable, an eligible return may be processed for a refund in accordance with this policy.

4. Shipping & Return Costs

Original shipping charges are non-refundable for standard returns, except where required by applicable law.

Customers are responsible for return shipping costs unless:

  • The item received is damaged or defective.

  • An incorrect item was shipped.

  • Otherwise agreed upon by Porter or required by applicable law.

All returns must be authorized before shipping. Once your return request has been approved, please send the merchandise to the following address:

Return Shipping Address

Porter Airlines – Merchandise Returns
242 Galaxy Blvd
Etobicoke, ON M9W 5R8
Canada

We recommend using a trackable shipping service and retaining proof of shipment. Customers are responsible for ensuring that returned merchandise is securely packaged to prevent damage during transit.

Once your return has been shipped, please email porter.merch@flyporter.com with your order number, shipping carrier, and tracking number so we can monitor the shipment and facilitate the return process.

Porter is not responsible for lost or damaged return shipments arranged by the customer, except where required by applicable law.

5. Porter Team Member Pickup

Complimentary pickup at designated Porter locations is available exclusively to eligible Porter team members.

A valid Porter employee ID must be presented at the time of pickup to verify eligibility.

6. Product Availability & Descriptions

All merchandise is available while supplies last.

Adding an item to your shopping cart does not reserve or guarantee its availability. Orders are subject to product availability and successful payment processing.

If an item becomes sold out or unavailable before your order is fulfilled, Porter will refund the amount paid for the unavailable item, including any applicable taxes, to the original payment method.

Product colors, dimensions, packaging, and appearance may vary slightly from the images displayed online due to photography, lighting, screen settings, and manufacturing variations.

These variations do not affect any rights customers may have where products are materially different from their descriptions or otherwise fail to meet applicable legal requirements.

7. Refund Processing

Once an eligible return has been received and inspected, we will notify you of the approval or rejection of your refund request.

Approved refunds will be issued to the original payment method used at checkout.

The time required for the refunded amount to appear in your account may vary depending on your financial institution or payment provider.

For orders containing multiple items, refunds may be issued only for the affected or returned merchandise, including applicable taxes and any other amounts required by law.

8. Policy Updates & Consumer Rights

Porter reserves the right to modify or update this Returns & Refund Policy as necessary.

Any changes will be published on our website. The policy in effect at the time of purchase will apply to the corresponding order, subject to applicable law.

Nothing in this policy excludes, restricts, or limits any mandatory consumer rights or remedies provided under applicable consumer protection laws.